Thank you for choosing Vilstronomy! We’re committed to providing high-quality products and excellent customer service. If you’re not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Frozen Products: Eligible for return within 1 day of delivery.
- Non-Perishable Items: Eligible for return within 6 days of delivery.
- All items must be unused, unopened, and in their original packaging.
- Please check product pages for specific return information or contact us with any questions.
2. How to Initiate a Return
- Email our support team at vilstronomy@gmail.com with your order number, a description of the issue, and photos if applicable.
- Once approved, we’ll provide instructions on returning your item.
3. Shipping Costs
- Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival.
- If the return is due to an error on our part, we’ll cover the shipping expenses.
4. Refund Process
- After receiving and inspecting your return, we’ll notify you of the refund status.
- Approved refunds will be issued to your original payment method within 7–10 business days.
- For any delays, please check with your bank as processing times can vary.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please notify us within 24 hours of receiving it.
- Email vilstronomy@gmail.com with order details and a photo of the issue. We’ll arrange a replacement or refund as necessary.
6. Non-Refundable Items
- Certain items, such as perishable food products, gift cards, and sale items, may be non-refundable.
7. Exchanges
- Exchanges are considered on a case-by-case basis. Contact us if you’re interested in exchanging an item, and we’ll do our best to assist you.
For questions or concerns, reach out to us at vilstronomy@gmail.com. We’re here to help ensure your experience with Vilstronomy is exceptional!